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Trainers: Amy Jones, LICSW, Josie Kligaman, LGSW
Length: 4 hours
This training will provide an overview of crisis prevention, intervention, and de-escalation strategies through early intervention and nonphysical methods for preventing and managing individuals experiencing a crisis. The course will include discussion of: the crisis development model, staff’s attitudes and approaches, non-verbal communication, verbal intervention, precipitating factors of a crisis, importance of developing rapport and knowing clients’ history, environmental assessment, rational detachment, and follow up after a crisis. Staff will also learn personal safety techniques in the event a strike or grab occurs during a crisis situation. A post-test will be given to all participants at the end of this training.