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Trainers: Jessica Metkowski-Gulden and Kelsey Gries

This training will provide an overview of crisis prevention, intervention, and de-escalation strategies through early intervention and nonphysical methods for preventing and managing individuals experiencing a crisis. The course will include discussion of: the crisis development model, staff's attitudes and approaches, non-verbal communication, verbal intervention, precipitating factors of a crisis, importance of developing rapport and knowing clients' history, environmental assessment, rational detachment, and follow up after a crisis.

Objectives

• Participants will have an understanding of how to continually assess safety and potential crisis within the course of their work.
• Participants will have an understanding of how to use verbal and non-physical de-escalation to increase safety in crisis situations.
• Participants will have an understanding of ways to respond should their physical safety be compromised.

Click here to register for this training.